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Booking & Refunds

Deposits and Refunds

  • NO REFUNDS: All deposits are non-refundable once made. Your deposit secures your appointment and goes towards the cost of your treatment on the day of service.

  • Cancellation: You are allowed one (1) cancellation with at least 24 hours' notice. Your deposit can be transferred to a new appointment if you reschedule within this timeframe.

  • Late Cancellations/Rescheduling: If you cancel or reschedule with less than 24 hours' notice, your deposit will be forfeited, and a new deposit will be required to book another appointment.

  • No-Shows: Clients who do not show up for their appointment or fail to provide any notice will be charged the full amount of the scheduled service.

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Appointments and Scheduling

  • Grace Period: There is a 15-minute grace period for appointments. If you arrive more than 15 minutes late, you will need to reschedule and pay a new deposit.

  • Hours of Operation: Our business hours are Tuesday to Friday from 10:00 am to 5:30 pm and Saturday from 10:00 am to 1:00 pm. Please contact us during these hours for inquiries, booking, or rescheduling.

  • Guests: Due to the privacy of other clients, no extra guests are allowed during your appointment.

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Services and Products

  • Treatment Information: Our treatments are painless, non-invasive, and require no downtime. However, if you are pregnant, you CANNOT receive treatments. Please inform us if you have any health concerns before booking.

  • Sickness: If you are sick, please contact us at least 24 hours in advance to reschedule your appointment.

  • Exchanges: Services cannot be exchanged for other services or products.

  • Shipping: For product purchases, shipping costs will be calculated and paid separately based on your location.

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Communication

  • Contact: Please contact us during business hours with any questions or concerns. We are available by phone, email, or in-person.

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By booking an appointment and paying a deposit, you acknowledge that you have read, understood, and agree to all the terms and conditions outlined in this policy.

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