Booking & Refunds
Deposits and Refunds
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NO REFUNDS: All deposits are non-refundable once made. Your deposit secures your appointment and goes towards the cost of your treatment on the day of service.
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Cancellation: You are allowed one (1) cancellation with at least 24 hours' notice. Your deposit can be transferred to a new appointment if you reschedule within this timeframe.
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Late Cancellations/Rescheduling: If you cancel or reschedule with less than 24 hours' notice, your deposit will be forfeited, and a new deposit will be required to book another appointment.
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No-Shows: Clients who do not show up for their appointment or fail to provide any notice will be charged the full amount of the scheduled service.
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Appointments and Scheduling
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Grace Period: There is a 15-minute grace period for appointments. If you arrive more than 15 minutes late, you will need to reschedule and pay a new deposit.
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Hours of Operation: Our business hours are Tuesday to Friday from 10:00 am to 5:30 pm and Saturday from 10:00 am to 1:00 pm. Please contact us during these hours for inquiries, booking, or rescheduling.
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Guests: Due to the privacy of other clients, no extra guests are allowed during your appointment.
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Services and Products
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Treatment Information: Our treatments are painless, non-invasive, and require no downtime. However, if you are pregnant, you CANNOT receive treatments. Please inform us if you have any health concerns before booking.
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Sickness: If you are sick, please contact us at least 24 hours in advance to reschedule your appointment.
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Exchanges: Services cannot be exchanged for other services or products.
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Shipping: For product purchases, shipping costs will be calculated and paid separately based on your location.
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Communication
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Contact: Please contact us during business hours with any questions or concerns. We are available by phone, email, or in-person.
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By booking an appointment and paying a deposit, you acknowledge that you have read, understood, and agree to all the terms and conditions outlined in this policy.